We are recruiting!

Monday 08th Jan, 2024

Unify Wigan is seeking a Member Services Assistant

 

Unify Credit Union is a community savings and loan co-operative with branches in Wigan, Leigh, Chorley and Leyland.  We are a Real Living Wage employer and pride ourselves on being a ‘family friendly’ organisation.

We are looking to recruit a Member Service Assistant to be based at our Wigan branch. This is a great opportunity for someone with excellent customer service skills to join a strong, growing organisation.

Main Duties
Assist in opening and closing of premises
Be responsible for taking counter payments from members and updating records correctly
Dealing with members face to face, by telephone and email
Completion and processing of all paperwork according to policies and procedures
Assist members, where necessary, completing paperwork
Undertake general admin duties
Responsible for cash taken and balancing at the end of the day
Any other duties as may be reasonably expected

This job description is a broad picture of the post at the date of preparation.  It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.  Consequently this is not a contractual document and the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job.

Job Specification Requirements
There is an expectation that the short listed candidate will meet the requirements below:-

Essential
Excellent literacy and numeracy skills
Customer service experience
Cash handling experience
Ability to meet strict deadlines and targets
IT skills
Good Interpersonal skills
Flexible working

Desirable Criteria
Previous credit union experience or similar financial organisation
Awareness of financial inclusion issues
Full clean driving licence
Own transport

30 HOURS PER WEEK (Monday to Friday and Saturdays on a rota basis)

£12.00 PER HOUR (£18,720 per annum)
Contributory pension scheme
28 DAYS ANNUAL LEAVE (pro rata) inclusive of bank holidays

PREVIOUS APPLICANTS NEED NOT APPLY
To apply for this post please follow this link http://bit.ly/UnifyMSAWigan and complete an online application. 

Please do not send a CV as this will not be acknowledged.

Closing date for applications Wednesday 31^st January 2024
Interviews to be held week commencing 5^th February 2024

 

  

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