The financial regulator, the Financial Conduct Authority has raised its expectations of financial firms and the way they treat consumers with the introduction of the Consumer Duty rules. The new rules mean that all customers, which includes credit union members, should receive fair value and products with proper consideration of customer needs and to meet their financial objectives.
Under the new regulations firms will have to:
The main principle behind the new regulation is to ensure firms deliver good outcomes for customers.
Unify Credit Union is committed to providing good outcomes for our members.
Treating Customers Fairly
Unify Credit Union has its members at the centre of its strategy.
Our members are at the centre of our strategy. Our priority is to provide them with good value products and services
We are committed to ensuring our members, volunteers and employees, want to take advantage of our products and services and recommend us to their families, friends and colleagues.
We treat our members fairly and deliver high quality products and services throughout their relationship with us.
Our Products and Services
We endeavour to produce clear and easily understood literature and ensure that it does not contain any hidden conditions and complex technical definitions.
In line with our objects, we listen to our members, understand what is important to them and aim to improve our services accordingly.
Our employees are critical to delivering a positive member experience and treating members fairly. Our culture is to encourage and support through training and example to help our employees deliver this.
Our volunteers are committed to treating members fairly as our reputation and success are dependent on member satisfaction and we will strive to meet the needs of our members and lead by example.
Our Terms and Conditions
If you want to save for a rainy day or a holiday, a Unify account is quick and easy.
If you need a loan with Unify Credit Union, click here to find out more.
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