Meet the team: Samantha and Bernadine

Monday 15th Mar, 2021

Team memebers Samantha and Bernadine share their experiences of the past year

Since the pandemic hit, our staff have been working hard to keep Unify Credit Union services running and to support our members during this challenging time to keep control of their money matters with affordable loans and easy ways to save. Here, we hear how Branch Manager, Samantha Hayes and Credit Control Officer Bernadine Brady have found the past year.

 

Samantha:

How has your role been affected by the pandemic?

I've had to move to the Wigan branch as the team works together from one base, and I am managing more Member Service Assistants then normal. 

How has Unify adapted to support members during this time?

We have had to move everything online. If members need extra help we will contact them via phone. 

Have you learned anything about members, the Unify team, or yourself during this challenging time?

Our members have adapted well to our changes - some think it’s even easier online. Our team still work together as a team and help each other.

 What advice would you give to members to manage their money in 2021?

To try doing a budget planner to help with their money, also only to save what they can afford.

 

Bernadine:

How has your role been affected by the pandemic?

We now help members who are experiencing financial difficulties and distress during the pandemic by offering payment arrangements/ payment holidays. 

How has Unify adapted to support members during this time?

We have had to change our usual working structure to ensure we are able to continue serving our members as normal as possible, and continue to provide loans.

Have you learned anything about members, the Unify team, or yourself during this challenging time?

We and the members have all had to learn how to cope and adapt to the new way of working and get through this together while trying to continue as normal as possible.   

What advice would you give to members to manage their money in 2021?

Try and save up as much as you can with Unify and avoid getting into debt with other high-cost loans with high-interest rates. 

 

Got a question for our team? Get in touch.

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